Dairy NZ

Where cellphone coverage is available they can provide a great back-up to landlines.  However, sometimes both the landline and cellular networks are out of commission.

What to do

• Check the obvious things first - connections etc.  Use a corded phone if there is a power cut
• Use your cellphone to contact the phone company.  For Telecom, call 120.  If your cellphone is with another company you can still contact Telecom on 0800-800-123.  Be prepared to wait - the fault service may be busy
• It may not be possible for someone else to report the fault on your behalf.  Phone companies may insist on speaking to the phone line owner just so that they can warn you that if there is a simple fault in your house you may have to pay a callout fee.  This can be incredibly inconvenient and frustrating
• Make sure you have a car (cigarette lighter socket) charger for your cellphone so that you can recharge it as required from your vehicles or tractor
• If the cellular network is down it is likely that there are widespread problems.  Listen to the local radio for information, and consider a trip to the nearest town if that is feasible
• Communication with family and staff by two-way radio may be an option.